Strategic + Tactical UX Research
Synthesizing deep listening interviews into an opportunity space, business impact maps, and user archetypes. Benchmarking the user experience, evaluating concepts, wireframes, navigation IA, and prototypes, in support of a product redesign.
Insurance Enterprise products
Strategic + Tactical UX Research
Synthesizing the needs and pain points of Auto Insurance and Auto Body Shop employees, into Journey Maps, role-based Personas, usage scenarios, and product requirements. Benchmarking the user experience, concept evaluations, usability testing, field studies, 1-1 interviews.
Strategic + Tactical UX Research
Researched the needs, behaviors, and pain points of residents, business owners, and building professionals as they engaged with their city and county services.
Mobile Productivity Apps for Government
Strategic + Tactical UX Research
Researched the needs, behaviors and pain points of city & county building and health inspectors as they inspected residential construction sites and businesses.
Content Management System for Government
Strategic Competitive Intelligence UX Research
One challenge of UX design is placing it within larger company processes - such as goal setting, benchmarking, and quality. We created a program of peer review-based competitive analysis that produced actionable recommendations, as well as a quantitative measure used in wider company strategy.
UX123
UX + Interaction Design
Over two years, we envisioned and created a new product family under the banner of Adventure Lab. We created two hardware devices, a range of accessories, an iOS app platform, web platform, as well as a full set of brand experience assets, from packaging to visual identity.
Product for a location platform
UX + Interaction Design
Project involved designing for low-power, flexible and transformable electronics. Rather than just adding a technology-driven tweak to existing products, we designed and prototyped a new totally new product capable of spanning multiple generations, with technology evolution enhancing the core experience
Designing a product family
UX + UI Design
One of the challenges with working in Enterprise design is that each customer may have their own configuration of the product and content that is unique to them. End-users often spend years learning systems and becoming comfortable with how to use them. I created designs aimed at retaining the interaction model and using our design system.
Experience Sampling product for clinical trials
UX + UI Design
Worked directly with founding members to redesign the product information architecture, using Microsoft Fluent Design System. Mentored Junior Designer.
Enterprise product for Government